What is a Managed Service Provider?

A managed service provider (MSP) is a third-party company that remotely manages a customer’s information technology (IT) infrastructure and end-user systems. Small and medium-sized businesses (SMBs), nonprofits and government agencies hire MSPs to perform a defined set of day-to-day management services. These services may include network and infrastructure management, security and monitoring.

MSPs often handle management services on a daily basis so customer organizations can focus on improving their services without worrying about extended system downtimes or service interruptions.

While some MSPs may specialize in specific segments of IT, such as data storage, others focus on specific vertical markets, such as legal, financial services, healthcare or manufacturing. Managed security service providers, for instance, offer specialized types of services, such as remote firewall administration and other security-as-a-service offerings. Managed print service providers maintain printers and supply consumables. Often, MSPs perform their tasks remotely over the internet.

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We work to provide the best IT support for all businesses and ensure that our managed IT service is bespoke to each individual business.

Our expert in-house team of technicians are specialists in IT, hosting, telephony and connectivity, enabling us to cater to your technology needs through tailored, fully supported packages.

To ensure the managed IT support you receive is maximised, we pass on valuable advice & knowledge.